Terms and Conditions

This website is operated by Natura Flooring. Throughout the site, the terms “we”, “us” and “our” refer to Natura Flooring. By using our website and purchasing from us, you agree to be bound by the following Terms of Service, along with any additional terms, conditions, and policies linked or referenced throughout the site.

By accessing or using any part of this website, you engage with our “Service” and agree to these Terms. These apply to all users of the site, including browsers, customers, suppliers, and content contributors.

If you do not agree with these Terms, you may not use our website or services.

Website & Services

This website is powered by Shopify Inc., which provides the e-commerce platform that allows us to offer and sell our products to you online.

We may update or change these Terms at any time by posting revisions here. It is your responsibility to check this page periodically. Continued use of the website following any changes confirms your acceptance of those changes.

Ordering & Confirmation

If you are under 18 years of age, you must have permission from a parent or guardian to place an order.

A contract is only formed once we confirm that the product is in stock and has been dispatched. This confirmation will be sent via email.

If we discover an error in pricing prior to dispatch, we will inform you and refund the full order if needed.

Please review your order confirmation carefully. We recommend keeping a copy for your records. If there are any issues, let us know before dispatch, as amendments afterwards may incur additional charges.

You agree to provide a valid and unique email address for communication and accept that email is our primary method of contact.

To prevent fraudulent activity, we may verify your details with fraud prevention services and credit reference agencies.

Payments

Full payment must be made before goods are dispatched.

We accept: Visa, MasterCard, Visa Debit, Visa Electron, Maestro, Amex, Bank Transfer, and Cheque.

Payments are processed at the time of ordering. If payment is declined, your order will not be processed.

Natura Flooring is not liable for any bank or overdraft fees incurred as a result of your purchase.

We do not store your payment details.

Copyright & Content Use

All content on www.naturaflooring.co.uk — including text, images, graphics, and design — is the property of Natura Flooring and protected by UK and international copyright laws.

You may browse, print, or download content strictly for personal, non-commercial use. Reproduction or use of this website’s content for any other purpose is strictly prohibited and may result in legal action.

Wood Grading Information

We are proud to offer high-quality European Oak flooring, graded to suit various aesthetic preferences and budget levels. Here’s a quick overview of the grades we offer:

Rustic Grade

Rustic grade oak features varied and characterful appearances, including:

  • Sourced from only European oak trees
  • Natural colour variation
  • Knots of various sizes (including black knots)
  • Grain patterns, mineral streaks, and sap content
  • Surface cracks and occasional machining marks, often filled with colour-matched filler (grey, black, or cream-orange tones)
  • This grade is ideal for creating a warm, natural look and offers excellent durability and value.


Prime Grade

Our most premium oak flooring:

  • Sourced from only European oak trees
  • Consistent appearance with minimal knots
  • Subtle grain and colour variation for a clean, refined aesthetic
  • Straight grains and occasional small, sound knots
  • Prime grade is perfect for customers seeking a more uniform, elegant finish.

If you have any questions about these Terms or require further assistance, please don’t hesitate to contact our team.

15% Refund Photo Offer – Terms & Conditions

At Natura Flooring, we love seeing our products beautifully installed in your home. To thank customers who share their completed flooring transformations, we offer a 15% refund on their order, subject to the following terms:

1. Before & After Photos Required

Customers must provide clear before photos and after photos of the same room.

The after photos must show the room fully completed, with furniture and décor back in place.

2. Photo Quality

Photos must be taken at the highest resolution setting available on your device.

Low-quality, blurry, dark, or incomplete photos will not be accepted.

3. Unsuitable Photos

Refunds will not be issued if the after photos show a room that is still under construction, unfinished, or resembles a building site.

We reserve the right to decline any photos that do not meet our standards for use on our website and marketing materials.

4. Approval & Refund

Once approved by our team, your refund of 15% will be processed back to your original payment method.

Natura Flooring reserves the right to refuse the refund if the photos do not meet the above requirements.

By submitting your photos, you agree that Natura Flooring may use them as case studies on our website, social media, and other marketing channels.